Help with My Norfolk account

Registering for an account

To register for a My Norfolk account, visit www.norfolk.gov.uk and click ‘Register’.

You’ll be asked to fill in a form with some personal details, including your name, address and a valid email address.

You’ll also need to choose a password. To protect your information, the password must be at least 8 characters long and it must include an uppercase letter and a number.

You will need to confirm that you have read our Terms and conditions and let us know if you’d like to receive updates from us about our services before you submit the form.

Activating your account

After you’ve registered for a My Norfolk account, you’ll receive an email from us containing a link to activate your account.

The link is only active for 24 hours. You’ll have to go through the registration process again if you don’t activate your account before it expires.

If you accidentally delete the email containing the link, just re-register to get a new email.

If you don’t receive the email, check your Junk Mail folder first. If it hasn’t arrived after an hour, re-register to get a new email.

Logging in to your account

After you’ve activated your account, you can sign in to My Norfolk using the email address and password you registered with.

If you have problems signing in, check that you are entering your password correctly. It’s case sensitive and needs to be entered exactly as you did when you registered.

If you still can’t sign in, try resetting your password.

If you try the wrong sign-in details too often you will be locked out of your account. This is only temporary and it’s done to protect your account from unauthorised access. You’ll be able to try again after an hour.

If you have lost or forgotten your password

You can reset your password. (There’s a link on the Sign in page too.)

We’ll send you an email with a link to a form where you can choose a new password. This link is only active for 24 hours. You can request another in the same way if it expires before you use it.

Changing your email address or other personal details

You can update your personal information at any time by signing in to your account.

If you change your email address, sign in to your account with the details you used to register your account and update your email address.

We’ll send an email to the new address with an activation link in it. Click the link to complete the change and you can login with your new email address from then on.

Once activated, you will receive a prompt to reset your password. Please do this, as it is a security measure when changing your email address.

This activation links are only active for 24 hours. You can request another in the same way if it expires before you use it.

Need more help?

If you still have questions about your account, email us on information@norfolk.gov.uk and we’ll help.